I received a very passionate email from a fan. He is very unhappy at my lack of communications to the fan base during this playoff push. He says - in all sincerity - that he feels I have done a poor job in staying connected to the fan base this season. I can’t tell if he is being sarcastic or not.
I received a very passionate email from a fan. He is very unhappy at my lack of communications to the fan base during this playoff push. He says - in all sincerity - that he feels I have done a poor job in staying connected to the fan base this season. I can’t tell if he is being sarcastic or not. Here is how I responded: I can be reached at Washingtoncaps@aol.com. I read and respond to all of my email three times per day. I receive more than 60 emails per day everyday. I am on Facebook. Friend me - almost 2,000 people have to date. I have joined numerous Facebook clubs too. I do a daily blog at Ted’s Take. You can leave me messages there. I do a monthly XM radio call-in show. Just about every month, I am on a local radio show like the Junkies or Elliot In The Morning and am available as call-in host. I have been on Washington Post Live on Comcast SportsNet and have taken fan calls. I read the message boards two to four times per month at Washingtoncaps.com. I get a sense of what is on many people’s minds that way. I mingle with fans at just about every game outside of suite 103. I do regular Owner’s Corner columns. I am available always to be interviewed by mainstream media and bloggers. I make speeches at many games to fans, season ticket holders, groups and sponsors. I invite fans into our suite to hang out with me and our partners in the teams. I make selected phone calls to season ticket holders to take their pulse on how are we doing. I talk to fans at Kettler Capitals Iceplex during practices. If there is more that I should be doing, please let me know. Also, if you know of another owner that is doing as much, please show me so I can emulate that best practice. What else should I be doing?
