A friend sent me a link to this article with a comment about how nicely “snarky” the Washington Post could be, even when they like you and what you were doing. See here.

He also noted how he wished the Washington Post would solicit input on how to make the paper a better quality service to its consumers, and then publish a list of how to improve the way we just did.

Food for thought, with a little relish and ketchup on top of it.

Imagine if we solicit opinions from customers, put in writing what they want changed, and then actually try to do it and measure against it. Seems pretty basic and nice to me.

And if you don’t like the relish or the barbeque sauce let me know. Nothing is too small if it concerns you and your family! See you all tonight. Here’s to winning back fans by fixing one complaint at a time. Go Wizards…