Thanks Mike Holden. Read this one please.
We don’t sell tickets directly to brokers or to travel agents as an organization. We try to sell only to Caps fans. We do our best as an organization. We have a long waiting list from our local fans to buy season tickets too.
I have no beef with season ticket holders that resell their tickets. It is capitalism at its best. Supply and demand.
I do get unhappy when I receive emails from season ticket holders complaining to me about rowdy fans in seats next to them as if we had sold the tickets to these opposing team’s fans. Let no good deed go unpunished, I say! I also cringe when I receive emails from fans that say, “I paid $ 500 per ticket and all I got was…” Duh. I didn’t receive $500 per ticket. You are complaining to the wrong person. Complain to the person who sold you the tickets at a 5 times mark-up. “It wasn’t me.”
This is a tough issue. We enable our fans to resell their tickets. They go to the highest bidder. Sometimes fans of the other teams get to buy those tickets. A free market has emerged.
The season ticket holder profits from the sale. This is the business relationship that most of you have asked us to abide by and we intend to allow it. There is another alternative. We could have resold tickets go directly back to us as an organization. We could match up Caps fans to these tickets and we could take a piece of the transaction for the service provided.
However, this isn’t the free market relationship that you seem to want. Hence we have a bazaar right now. This set of transactions where our season ticket holders can resell to anyone that bids the highest is the business relationship that you have all requested and we are honoring.
If you change your mind, let us know.
I guess these are good problems to have though. We have way more demand and not any more supply directly from the source.