Here is an article from today’s Washington Post on our holding company called Monumental Sports and Entertainment.
Most fans don’t care nor should they care about our business operations and I understand that fact. Fans only care about wins and losses and the game day experience.
There are a few tidbits within that aren’t correct. Randy Boe is our general counsel and heads administration NOT operations as an example.
But overall this article does show that we have a very large and integrated sports and marketing platform in a very big market that serves DC, VA and Maryland plus has fans all around the country and the world. As noted, we now have more than 1. 5 million names of people in our database and we will have more than 2.5 million turnstile clicks this year at Verizon Center. This is a big and important part of our local community.
This is a big responsibility and we take it seriously. It is also quite a large investment and I am proud to have so many great partners to help us lighten the load and the risk inherent in leading these public trusts.
We do our best. We have to improve on all counts but we are working hard to earn your trust and to keep you satisfied and happy.
We will continue to hear your voices. We want to build a world class operation. We want you to be happy. We want to build value and an enterprise that our community is proud of and recommends to friends and family members. Thank you.
I am excited to hear that Monumental Sports and Entertainment is taking a more aggressive business approach to please their fans. On the other hand, I am interested in hearing more on how the transformation of the new Monumental sponsorship department has come? The situation sounds stressful as change can be perceived in both negative and positive lights…I hope the business of happiness is evident for all the folks in that department!
Great article, fans need to know what goes on behind the scenes, they shouldn’t only care about wins and losses.
In a market as educated as the DC area, do not underestimate how many fans care about your business operations. As we have all seen otherwise, when something stinks at the top of the chain, it doesn’t take long for it to contaminate what’s at the bottom.
Great article, great vision, great business model. And worry not about reporters getting things wrong. A Philly reporter did a nice story on one of our subsidiary’s 50th anniversary, and made many of the same mistakes. Reporters simply aren’t taught or are familiar with basic business terms, and don’t often know the difference between “operations” and “administration.” They’re even worse with titles. You are practicing what you preach with Monumental — congratulations, and keep up the good work. The changes are very positive.