When things are tough I have always found the best course of action is to be an extrovert. To go out and listen and mingle with employees and with customers to see what is happening yourself and to hear from the people that you serve.

In the Myers-Briggs Exam, I am ranked as an ENTJ.

Extrovert – Intuitive – Thoughtful – Judgmental.

Click here to understand Myers-Briggs and also I encourage you all to one day to take this test. I have found it to be most helpful.

The Wizards are struggling. The Capitals aren’t playing up to our collective expectations. Bloggers are blogging like mad. My email box is filled mostly from the same few people with vitriol.

So what do I do?

I go and collect up customers and employees and talk to them. I listen to them.

In the last 48 hours, I have given five speeches to more than 600 people. I have done a video Owner’s Corner to Wizards fans based on questions received on Facebook. I went and shook 500 hands at the Caps season ticket holder party last night. I read and answered most emails. I do blog posts. I talked to sponsors on the phone. I hosted VIP’s and sponsors in our Owner’s Box.

And I feel energized. I am so grateful for your interest and support and for your business and, most importantly, your time.

I preach to never hide when things are tough but remain calm. Be intuitive; be thoughtful; and be judgmental when you have all of the information.

And most of all be an extrovert so that you are collecting information from the people that matter.

Thank you again.