We deserve the heat.
I am not afraid of accountability. Or pixels of anger and despair and frustration from bloggers. You should all be exposed to my email then I think you wouldn’t believe we are immune to criticism. I probably get the most direct criticism of any business leader around as I read all of my email and I talk to folks in an unfiltered way. I don’t get executive summaries. I hear direct from the source, cuss words and all. I get it. I hear it. In fact, most emails are negative. Most happy people don’t write. Just ask any newspaper editor.
But at the same time, I will not deviate from a strategy of a rebuild because of day to day losses. In fact, I believe that is what gets teams and businesses into trouble – lurching from strategy to strategy when the going gets tough. Change is good. Too much change is bad.
Reactive non-reflective random change is really bad.