I would like for our arena to feel safe and secure for all fans. Good old-fashion passion and creativity is fine and welcomed from all fans.

However profanity, fighting and verbal abuse is not acceptable from us or from a rival’s fan base. We will do our best to police this at the arena from Verizon Center staff.

I don’t condone the use of props in toilets. I think that crosses the line.

We allow Flyers fans to come together in front of the glass before the game and cheer their team. That is something that we do and it is controversial in that our fans sit in those seats and have to deal with the other teams’ fans before the game.

Last night, I watched as about 100 fans gathered and then started a chant laced with profanity about Alex Ovechkin. I have received numerous complaints and one father left the game immediately with his daughter because he was deeply offended and for that, I sincerely apologize.

We will work hard to make sure that fan behavior is acceptable. Your safety and security are our primary concern at a game.