That is a pretty strong word, isn’t it?
I believe that small businesses are the life blood of our economy. They mostly serve local consumers in neighborhoods and it is tough to compete against big companies if you are a small business.
One of the barriers of entry to success has always been the cost of advertising and trying to find customers.
If you are a small business, you have to spend money in the yellow pages and then you have to find creative ways - mostly through media – to reach your audience and let them know you are open for business.
For decades, the only options available were print; TV and radio advertising and sampling; and direct mail. The risk is all in your hands as a small business as to expenditures.
Most of these outlets were more mass and expensive than desired or needed by small businesses. They also weren’t very accountable. Many times a small business would run a set of ads and wait for the phones to ring. When that didn’t happen, the money spent felt like it was wasted; and the business suffered.
In the last ten years, two new methods have emerged to help small businesses become successful: Targeted search marketing from people like Google where you bid and pay for targeted search words and clicks and now social shopping sites a la Groupon.
Both methodologies are accountable; are focused on geo-served audiences; can be used creatively; and can drive traffic into stores or make the phones ring. And best of all small businesses only pay when the programs work.
And more and more these programs really do work. Your neighbors want to support you. They want to sample your wares. They want to come in and buy from you. Group couponing is a powerful tool and a positive breakthrough for small businesses. You get customers for free; no up front media buy; and you get to keep the customer after they come in to your store. You also get to build your brand and you get data about who purchased. And best of all, you get to control what you offer; how many customers you want; and the like.
This new set of tools is a big breakthrough for merchants.
From time to time, a program will be too successful. Read here. But truly - as a small business owner - you must become expert at how to market on the web via Google and how to harness the power of group couponing. Literally millions of local merchants are growing and thriving now using Google and Groupon per se. It is amazing to me how accountable these programs are and how successful these programs are. These kinds of articles will spur usage of the medium. As small businesses say, “Wow - how can a program be too successful? I must learn how to use this tool to my advantage.” Don’t be afraid. Accountability is good. Geo targeting is good. Test it. Learn from it. Grow with it. This social shopping phenomenon is the future. It is the most positive development I have seen in decades for small businesses.
I am proud of the way Groupon has handled this set of articles about programs being too successful. The people of Groupon truly are focused on serving merchants and neighbors in a friendly manner.